CASE STUDY HELLO CUSTOMER

An online tool that helps to collect feedback from customers based on the likelihood that they recommend the product / service (Net Promoted Score).

is an online tool that helps to collect feedback from customers based on the likelihood that they recommend the product / service (Net Promoted Score).

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Data as a starting point

Hello Customer main purpose is converting the feedback obtained from users into actionable and understandable indicators to improve any business.

Extending core features

In this case, Hello Customer had all that feedback translated into a huge backlog. All I had to do is create and design interactive solutions for each case. Keeping a visual consistency with the current product was key at all moments.

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SCOPE OF WORK

Research
User Experience
Interface Design

User Flow Mapping
Wireframing
Prototyping
Responsive Design

CHECK SOME OF MY CASE STUDIES TO KNOW BETTER HOW I WORK
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– Ideation, creation and design of  an medical online network to help people with spine cord injuries.

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– Complete conceptualization and execution of a internal social platform to increase job employment.

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– Helping Hello Customer to increase their value to the users adding new features in their existing product.

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– Redesign to enrich users experience and add value of this online tool to preview 3D renders in the browser.

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© Laura Vilar 2017. 
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