AN INSTITUTION DEDICATED TO SPINAL CORD INJURIES CASE STUDY
An online platform of reference specialized in spinal cord injuries endorsed by the best doctors
is an online tool that helps to collect feedback from customers based on the likelihood that they recommend the product / service (Net Promoted Score).
Main goal is becoming an interdisciplinary online space to help people suffering from spinal cord injury to improve their lives.
By using this platform patients with recent or chronic spinal cord injuries, relatives of these and specialists in this area can interact in order to be assisted telematically, share experiences, obtain advice and learn about progress in this field.
– A project backed up by two of the most important entities in spinal cord injury within Barcelona.
– The goal was to redesign the entire experience, make it more intuitive despite all its complexity behind and add more features to enrich users workflow.
Getting to know the main actors
First step was to identify main personas using the product and not only that but to fully understand their needs and motivations. It came up it was needed to be considered mainly 3 type of users: patients suffering spine cord injury, relatives from patients suffering spine cord injury and doctors / therapists.
A set of one to one interviews helped to clarify their worries, their feelings and the process they all go through when facing such a difficult injury. all those emotions were mapped out in this customer journey map.
Several conclusions came up after the entire set of interviews
FROM PATIENTS WITH A SPINE CORD INJURY:
– Once they accept their new situation, their main goal is become completely self-sufficient and for that being able of contacting other people suffering from spine cord is key.
– Despite their injury affecting part of their mobility, patients suffering from spinal cord injury do rely on technology to solve their daily doubts.
FROM DOCTORS AND THERAPISTS SIDE:
– Their main concern is to raise awareness about side effects a spine cord injury can cause in their health and how to prevent them in order to improve their lives.
Uncovering product strategy
Product conceptualization and business model needed to be aligned. The initial income for the project proceed from private funding but the future intention is to reach out important European entities in order to get more investment. Knowing that, strategy project focused on delivering a solid minimum viable product containing key features in order to scale up in the medium term.
Feature 1
An informative web space containing qualitative content related to those side effects that a spine cord injury can cause.
Feature 2
A space where patients, relatives and doctor can meet and interact in a one to one basis.
Feature 3
A place to share experiences, advices, knowledge and many more.
SCOPE OF WORK
Research
User Interviews
Information Architecture
Competitive Analysis
Customer Journey Map
Branding
Product Conceptualization
User Flow Mapping
Wireframing
Prototyping
Responsive Design
CHECK SOME OF MY CASE STUDIES TO KNOW BETTER HOW I WORK
– Ideation, creation and design of an medical online network to help people with spine cord injuries.
– Complete conceptualization and execution of a internal social platform to increase job employment.
– Helping Hello Customer to increase their value to the users adding new features in their existing product.
– Redesign to enrich users experience and add value of this online tool to preview 3D renders in the browser.
